PRIVACY POLICY — Polly’s Cleaning Services LLC

Last updated: February 2025

At Polly’s Cleaning Services LLC (“Company”, “we”, “our”), accessible at https://pollyscleaningservices.com and https://blog.pollyscleaningservices.com (collectively, the “Site”), your privacy is one of our top priorities.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your personal data.

By using our Site or providing your information, you consent to this Privacy Policy and agree to its terms.

1. Information We Collect

We collect personal information in the following ways:

1.1. Information You Provide Directly

This includes information you share when:

  • Requesting a quote

  • Filling out a form

  • Booking a cleaning service

  • Contacting us directly

  • Creating an account

  • Leaving a comment on our blog posts

We may collect:

  • Name

  • Address

  • Email

  • Phone number

  • Company name

  • Service preferences

  • Details about your property

  • Notes or special requests

  • Attachments or photos you choose to upload

  • Website URL (if you choose to provide it when commenting on the blog)

Please note that any information you choose to post in public areas of the Site, such as blog comments, may be visible to other visitors. We recommend that you do not share sensitive personal information in public comments.

1.2. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of visit

  • Referring URLs

  • Cookies and similar tracking technologies

This information helps us improve our website and deliver a better service experience.

2. How We Use Your Information

We use the information collected to:

  • Provide and manage our cleaning services

  • Respond to requests, questions, and messages

  • Schedule appointments and send confirmations

  • Send reminders and updates about your services

  • Communicate with you for customer support

  • Improve our website and customer experience

  • Personalize marketing communications

  • Develop new services and features

  • Process payments securely

  • Prevent fraud and enhance security

3. SMS Communications (TCPA Compliance)

By providing your phone number, you consent to receive:

  • Appointment confirmations

  • Service reminders

  • Important updates

  • Quote follow-ups

  • Occasional promotional messages

Message and data rates may apply.
Message frequency may vary.
You can opt out at any time by replying STOP.
For help, reply HELP.
Consent is not a condition of purchase.

4. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

  • Measure marketing performance

You may disable cookies through your browser settings.
However, some parts of the site may not function properly without them.

5. How We Share Your Information

We do NOT sell personal information.

We may share information with trusted third parties that help us operate our business, such as:

  • Payment processors (e.g., Square)

  • Website hosting providers

  • Email and SMS platforms

  • Analytics tools (e.g., Google Analytics)

  • Marketing platforms (e.g., Google, Facebook, Instagram)

These partners are required to protect your information and use it only for authorized purposes.

6. Data Security

We take your privacy seriously.

We implement administrative, technical, and physical safeguards to protect your information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Modification

However, no transmission over the internet is 100% secure.
We commit to following industry best practices to protect your data.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services

  • Meet legal obligations

  • Resolve disputes

  • Maintain business records

You may request that your information be deleted at any time (see GDPR and CCPA rights below).

8. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for their content or privacy practices.
We encourage you to review their Privacy Policies independently.

9. CCPA Privacy Rights (California Consumers)

If you reside in California, you have the right to:

  • Request disclosure of categories and specific personal data collected

  • Request deletion of your personal data

  • Request that your data not be sold (we do not sell data)

To exercise your rights, contact:

📧 [email protected]

We will respond within 30 days.

10. GDPR Data Protection Rights (European Users)

If you reside in the European Economic Area (EEA), you have the right to:

  • Access – Request copies of your personal data

  • Rectification – Request correction of inaccurate data

  • Erasure – Request deletion of personal data

  • Restriction – Request limitation of processing

  • Objection – Object to data processing

  • Portability – Request transfer of your data

Requests may be made to:

📧 [email protected]

We will respond within 30 days.

11. Children’s Privacy (COPPA Compliance)

Our website and services are not intended for individuals under 13.
We do not knowingly collect data from children.
If we learn that a child has provided personal information, we will delete it immediately.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with a new “Last Updated” date.
Continued use of our website indicates acceptance of the updated policy.

13. Contact Us

For questions, requests, or concerns regarding this policy, contact us:

📧 [email protected]
📞 508-369-1022
🌐 https://pollyscleaningservices.com/